Curriculum Vitae

Experience & Expertise

Building resilience for digital infrastructure. A professional journey focused on IT Security, Cloud Governance, and technical support excellence for high-reliability environments.

— 2025 —
01/2025 – Present

C2C Techhub

IT Support Specialist

  • System and user support using ManageEngine Endpoint IT Management
  • Ticket and IT process management through Jira Service Desk
  • Slack Administration: user management, workspace configuration, app integrations
  • Deploy Cloudflared (ZTNA) for secure zero-trust access
  • Integrate Cloudflared with GCP & Google Workspace SaaS — identity-based authentication
  • Self-host internal services for the IT team
  • Coordinate auditing to prepare the ISMS checklist
ManageEngineJiraSlackZTNAGCPISMS
— 2024 —
02/2024 – 01/2025

V.T Technical

IT Support

  • Manage and maintain ERP, HRM systems and internal software
  • Install, configure, and troubleshoot computers, networks, and related hardware
  • IT support for over 50 internal cross-departmental users
  • Coordinate with external developers during ERP implementation
  • Execute onboarding/offboarding: account creation, asset handover, workflow procedures
ERPHRMInfrastructureOnboarding
— 2023 —
12/2023 – 03/2024

SMNET Solution

IT Helpdesk (Outsourcing)

  • Google Workspace and Microsoft 365 Administration
  • Troubleshooting remote dial-up/VPN for multiple user sites
  • Working with Exchange, Active Directory, DNS, DHCP, TCP/IP
  • Installation, configuration, and system maintenance at 2 outsourced customer locations
M365Google WorkspaceVPNActive DirectoryDNS/DHCP
— 2022 —
08/2022 – 02/2023

ISHCMC

IT Support Intern

  • Repair and deployment of devices: laptops, iPads, and PCs for teachers and students
  • Cài đặt, cấu hình và bảo trì hệ điều hành và mạng
  • Kinh nghiệm thực tế nền tảng trong môi trường hỗ trợ CNTT học thuật đa dạng
Device DeploymentmacOSNetworking

Năng Lực Kỹ Thuật

Hệ Điều Hành
  • Windows Thành Thạo
  • macOS Nâng Cao
  • Linux Cốt Lõi
Ảo Hóa & Container
  • Proxmox VE Enterprise
  • VMware / Hyper-V Standard
  • Docker Orchestration
Bảo Mật & Mạng
  • Cloudflare / ZTNA WAF/CDN
  • FortiGate Firewall
  • AD / DNS / DHCP Admin
  • VPN Remote Access
Ứng Dụng & Cloud
  • Microsoft 365 Admin
  • Google Workspace Admin
  • Azure / GCP / AWS Cloud
  • Jira / Freshdesk ITIL

Ngôn Ngữ

Tiếng Việt
Bản ngữ
English
Intermediate

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